Re: Prodigy advice and recourse

[maria perlinda shelton <mshelton@UNM.EDU>]

I don't know of any specific recourse with Prodigy, however, I would
contact the Attorney General's office in your state and ask for the
consumer protection agency.  They should be able to tell you what
recourse is available.
Perlinda Shelton

On Mon, 8 Apr 1996, Doris voye wrote:

> I need help concerning my school's account with Prodigy. I am the
> registered user and they are holding me personally liable for use after the
> prepaid term ended. I have always had problems with them and today the rude
> and uncooperative billing manager told me that I could "take it wherever"
> but she was not going to help me. The school prepaid for the account
> through Dec. 1 '95 and they are charging me for the months since then,
> stating it was used in Feb. at 10PM for about 1 hour. After repeatedly
> waiting and explaining this matter this morning, they told me that the
> school was given a few months "grace period" since it didn't renew in Dec.
> and that this use was my responsibility. The previous year they
> disconnected our account during the school year when we had not renewed
> right away. They gave us "credit" during the summer when the students could
> not use it. We have not even used it during the prepaid for term and they
> want me to pay for the Feb. connect! I feel the school (me) should not be
> liable for this since they state that unless we renew we will be turned off
> and we believed that the account was invalid Dec. 1. Does anyone know of
> any recourse I have?
>