Dynix Scholar Support

[Sylvia Adair <adair@EXECPC.COM>]

Dear LM_Netters:
We have had trouble getting any kind of service from Dynix Scholar this
fall, and yesterday I found out why.  They have fired 150 people from their
Scholar Support division, and plan to let another 75 go in January.  This
explains why I can't get them to call me back, always get a recording when
I call, and still have a down system after 3 weeks of school.

This sounds to me like another case of corporate America grabbing the short
term profits at the expense of the consumer.  I am worried that Scholar
Support will cease to exist, and those of us with Dynix systems will be
left high and dry.

I am going to write directly to the company with my concerns, but I
wondered if anyone else had the same problems we've had, and would like to
join me in a letter writing campaign.

I have always enthusiastically recommended Dynix to other librarians
looking for an automated system, but not anymore.  We pay extra for support
(around $1800 per year!) and up til now it's been worth it.  I know all
systems have problems in the fall when school starts, but it's never been
this bad.

Thanks for letting me air this.
Sylvia Adair, Library Media Specialist
Lomira, Wisconsin
adair@execpc.com