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I'm in a private school & we just finished a TQM (Total Quality Management) inservice seminar & we refer to our students & parents as "customers" who want quality for money spent. Sue Gill Whitfield School St. Louis MO Sue Gill, Librarian Whitfield School St. Louis, MO gill@whitfield.st-louis.mo.us =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= To quit LM_NET (or set NOMAIL or DIGEST), Send an email message to listserv@listserv.syr.edu In the message write EITHER 1) SIGNOFF LM_NET 2) SET LM_NET NOMAIL or 3) SET LM_NET DIGEST For more help see LM_NET On The Web: http://ericir.syr.edu/lm_net/ =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=