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I am curious as to how the "library" community feels about referring to patrons as "customers". This is one trend that I'm not sure I personally care for. I would like to hear opinions on both sides of this issue. Thanks for your input. P.S. Please post your responses to the listserv, not to me directly!! Barbara Keesey Library Assistant Interlibrary Loan Widener School of Law Wilmington, De Barbara.J.Keesey@law.widener.edu =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= To quit LM_NET (or set NOMAIL or DIGEST), Send an email message to listserv@listserv.syr.edu In the message write EITHER 1) SIGNOFF LM_NET 2) SET LM_NET NOMAIL or 3) SET LM_NET DIGEST For more help see LM_NET On The Web: http://ericir.syr.edu/lm_net/ =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=