TECH: Mac 5400 + modem + Apple Internet Dialer

[Linda Slacum <lindas@DELANET.COM>]

Friends,
I am at my wits end...I desperately need advice sending/retrieving email
from my single phone line at school.  I have a new (less than 6 weeks
old) MAC 5400 hooked to a Global Village Teleport Platinium 28.8 modem
and I want to use Apple Internet Dialer (since this is the dial-up
software the rest of the school will be using in September).  I spent
over 3 hours on the line with Apple Tech support today and got nowhere!

First, I am confident the modem and Apple Internet Dialer software are
ok.  I installed both on a MAC 5200 and immediately connected to our
ISP, district homepage and could surf the net and send/retrieve e-mail.
Simple and exactly as the set-up directions said it would be!

On the 5400 I can connect with my ISP and I can get to the Netscape web
browser.  I can maneuver to different internet sites.  I cannot send or
retrieve e-mail (via Netscape e-mail).  When I click on Netscape mail...
I wait, wait, wait.  I have waited over 15 minutes and nothing happens.
I have the software set to ask for your password (since many people will
use this computer to read mail.)  Yes, I have checked all the SMTP and
POP server settings along with everything else I can check in the
preferences.  I've deleted preferences and re-installed.  I've done a
"clean" install and many other things as suggested by the Apple Tech
people.  Now I turn to you for help.

I don't know if this is a factor, but this same 5400 had a defective
floppy drive replace at 3 weeks old.  Apple says this is not a factor in
this situation.  I am baffled, especially since it works so reliably on
our 5200.

Any help you can offer will be greatly appreciated.  (Especially since I
have registered for an online competition for one of my classes
scheduled to start in mid April.)

Thanks
           *******
Linda Slacum, Library Media Specialist
Cherry Hill Middle School
2535 Singerly Road, Elkton, MD  21921
lindas@delanet.com  (HOME)
llslacum@umd5.umd.edu  (SCHOOL)
           *******