Re: Customer Sevice

[Joni J Rathbun <jrathbun@OREDNET.ORG>]

On Mon, 31 Jul 2000, Dorothy E. Tissair wrote:

> Given customer service threads of the last two weeks regarding Scholastic
> and our own facilities, I would like your opinion of my most recent customer
> service complaint.  I am beginning to see why Amazon's stock price is way
> down and they haven't made a profit in their history.  I should add that the


According to my records, I have placed 22 orders thru amazon.com since
Feb 26, 1997. I had no problems with any of the orders. With such a good
track record, I'd probably be tolerant of a problem or two. I don't
think it's customer dissatisfaction that is the problem with amazon
profits & stock prices. Customers have rated them as #1 in customer
service for online retailers (as well as #1 in selection and #1 in "best
overall").

It's unfortunate you've had this experience. What would you change
about how they are handling the problem?



   Not all who wander are lost...

   J. Rathbun, Librarian
   Lincoln Elementary School - Las Vegas, Nevada
   jrathbun@orednet.org [home]




=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-==-=
All postings to LM_NET are protected under copyright law.
To quit LM_NET (or set-reset NOMAIL or DIGEST), send email to:
listserv@listserv.syr.edu   In the message write EITHER:
1) SIGNOFF LM_NET 2) SET LM_NET NOMAIL or 3) SET LM_NET DIGEST
4) SET LM_NET MAIL  * Please allow for confirmation from Listserv.
For LM_NET Help see: http://ericir.syr.edu/lm_net/
Archives: http://askeric.org/Virtual/Listserv_Archives/LM_NET.html
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=--=-=-=