Update: Doing Business with School Libraries

[Martha Oldham <maoldham@sunflower.com>]

Update:  Doing Business with School Libraries

The Original Post:  A sales representative gave our library a written quote for an 
electronic database to be installed in our library for the next school year.  Both 
parties (school and sales representative) agreed to the price and a purchase order 
was prepared and sent to the company.  Last week, we received word that they wanted 
$2,500 more money.  In all my years of experience I have never had a company not 
honor their written quote.  Has this ever happened to you?   What would you advise? 
 Is this normal procedure?


Update:  I am happy to report that the sales representative and the in-house sales 
representative have decided to honor the written quote to us and a price correction 
will be offered next year.  Thank you for all of your advice and support.

Martha Oldham, Librarian
Lawrence High School
Lawrence, Kansas


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