I'm really surprised by your experience, because we have had nothing but
good experiences with Follett. Our orders have arrived promptly and with no
errors to date this year. As the placement of barcodes is determined by
specs which are set up (along with those for barcodes, security strips, and
other processing) before your first order, perhaps this was the reason for
both the delay and your problem.
However, I understand your predicament about the barcodes, because last year
every book we received from Marshall McClelland (spelling?) arrived with the
barcode on the front cover, often covering the title, although our specs
clearly indicated that we wanted them on the inside of the back cover. I
also did not want to take the time and trouble to send the books back, so I
requested a new set of barcodes and painstakingly removed the old ones
myself with Goo-gone (tm). This left marks on a few of the books, took up a
lot of my time, and left a lasting annoyance. When I switched schools this
year, I saw that their books from that company came the same way. I guess it
all depends upon who is doing the processing.
We also had problems with Baker & Taylor last year, which was inconsistent
with placement of book pockets (and did not glue them into paperbacks.)
Barcodes were also missing for more than a few books.
Why not call Follett and see what kind of relief they can offer? (And make
sure that future orders come in the way you want them.)
-- Anne Marie Clarke
Campus Magnet HSS
Cambria Heights, NY 11411
----- Original Message -----
From: "Taliah Abdullah" <bklover10@HOTMAIL.COM>
To: <LM_NET@LISTSERV.SYR.EDU>
Sent: Tuesday, May 06, 2003 4:58 PM
Subject: Follett Books complaint
> I have not checked the archives, so please forgive me if the information
is
> there. I am inquiring about others experiences with Follett Library. This
is
> my first year as a school librarian, and I placed my first order with
> Follett several weeks ago. I received the books last week, after several
> phone calls and emails to customer service regarding things they were not
> clear about.
>
> My dissatisfaction comes after finally receiving the books, only to find
out
> that the barcode labels are placed DIRECTLY in the middle of the front
> cover. I ordered some books that have wonderful cover illustrations and
> they cannot be enjoyed (in my opinion) because of this. Has anyone else
had
> this experience? Did you send the books back? Deal with it? I hate to
> deal with the hassel of repacking and sending them back because they took
so
> long arriving, but I am also thinking since students only have 2 more
weeks
> of checkout then maybe I should send them and have them done right for
next
> year. What are your thoughts, comments and ideas? TIA
>
> Taliah Abdullah, Librarian
> MLK Jr. Elementary School
> Urbana, IL 61801
> bklover10@hotmail.com
>
> "Education is your passport to the future,
> for tomorrow belongs to the people who
> prepare for it today"
> El Hajj Malik El Shabazz
>
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