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I just have to respond to all the Follett v. B&T posts. Neither has been a great success with me, but I recently changed from Follett to B&T because Follett was the worse of the two. First they lost nine of eleven boxes shipped last summer. This is on top of the many instances when they "forgot" to pack volumes from multiple volume sets (eg., Masterplots, where we received 1,3,4, 5, 9 and not the others, yet they appeared on the packing slip). The final straw was their denying that they had received duplicate payment for our summer order despite our having a cancelled check. After that, B&T's errors (not giving me the code to download our MARC records or neglecting to put spine labels on one or two books) are not an issue. Laura Pearle Head Librarian Gladys Brooks Library Professional Children's School lpearle@pcs-nyc.org *** "There's no such thing as knowledge management; there are only knowledgeable people. Information only becomes knowledge in the hands of someone who knows what to do with it." - Peter Drucker (Quoted in Industry Week, Jan. 24, 2000) =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-==-=-=- All LM_NET postings are protected by copyright law. To change your LM_NET status, e-mail to: listserv@listserv.syr.edu In the message write EITHER: 1) SIGNOFF LM_NET 2) SET LM_NET NOMAIL 3) SET LM_NET MAIL 4) SET LM_NET DIGEST * Allow for confirmation. LM_NET Help & Information: http://ericir.syr.edu/lm_net/ Archive: http://askeric.org/Virtual/Listserv_Archives/LM_NET.shtml LM_NET Select/EL-Announce: http://www.cuenet.com/archive/el-announce/ LM_NET Supporters: http://ericir.syr.edu/lm_net/ven.html =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=--=-=-=-=-