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Using Pinpoint with absolutely no problems -- Works great -- Have had it since the first release - we just updated to the new version and support walked my tech right through it. One of the few software packages that I have not had problems with. No problems with support - I have gotten through - had to wait on hold for a few minutes -- I use email support and usually have an answer to any problems within 24 hours. Bev Nelson <bev.nelson@SPRINGGROVE.K12.MN.US> wrote: Dear colleagues - AAAGH!!! I am so frustrated with Sagebrush's new product called Pinpoint. Is anyone else using it? This is supposed to be a one stop place where students can research by getting results from library first, then online subscription services and then internet sites. Things are not returned by relevance because of that set up which I understand. However, it is not pulling articles that I think are obvious. For example, I did a search for a state - Louisiana. I got tons of stuff from my library first and then it went to online subscription service. The Grolier Product I have, America the Beautiful did not have an article with the main subject of Louisiana in the hit list. I set up priority for that database in elementary searching. Has anyone else had problems with this product? Many of my databases that I subscribe to are not on the list to select from so that Pinpoint will connect to those databases. I don't believe this product is market ready. And what is the deal with Sagebrush support these days? It has taken me much time to try to get through and usually I can't get through in one day. The last time they returned a call it took over 2 days. Anyone else having problems? -- Beverly Nelson Media Generalist Spring Grove Public School 113 2nd Ave NW Spring Grove, Minnesota 55974 507-498-3223 bev.nelson@springgrove.k12.mn.us -------------------------------------------------------------------- All LM_NET postings are protected by copyright law. To change your LM_NET status, e-mail to: listserv@listserv.syr.edu In the message write EITHER: 1) SIGNOFF LM_NET 2) SET LM_NET NOMAIL 3) SET LM_NET MAIL 4) SET LM_NET DIGEST * Allow for confirmation. LM_NET Help & Information: http://www.eduref.org/lm_net/ Archive: http://www.eduref.org/lm_net/archive/ EL-Announce with LM_NET Select: http://elann.biglist.com/el-announce/ LM_NET Supporters: http://www.eduref.org/lm_net/ven.html -------------------------------------------------------------------- Paula Yohe Director Of Technology/Library Media Center Dillon School District Two 405 West Washington Street Dillon, SC 29536 Phone: 843-841-3604 Fax:843-774-1214 paula_yohe@yahoo.com --------------------------------- Do you Yahoo!? Yahoo! Mail Address AutoComplete - You start. We finish. -------------------------------------------------------------------- All LM_NET postings are protected by copyright law. To change your LM_NET status, e-mail to: listserv@listserv.syr.edu In the message write EITHER: 1) SIGNOFF LM_NET 2) SET LM_NET NOMAIL 3) SET LM_NET MAIL 4) SET LM_NET DIGEST * Allow for confirmation. LM_NET Help & Information: http://www.eduref.org/lm_net/ Archive: http://www.eduref.org/lm_net/archive/ EL-Announce with LM_NET Select: http://elann.biglist.com/el-announce/ LM_NET Supporters: http://www.eduref.org/lm_net/ven.html --------------------------------------------------------------------