[LM_NET] OT: TECH: Internet problems

[sandra carswell <sandracarswell@HOTMAIL.COM>]

I thought I'd send you my daughter's latest email explaining the help , or lack 
thereof, she received from HP.
 
I've sworn off purchasing another thing from Hewlett-Packard. (This isn't the only 
problem we've had with their service.)















I finally decided that I would just pay the 50 dollars and have hp fix it. So I 
paid the money sat on hold forever and finally got to talk to a tech person. He had 
me do one thing and told me that it meant that a cable was unplugged. I told him, 
like I had told about three other people before I talked to him that I had 
wireless. He put me on hold for about 10 more min just to tell me that they had a 
“special” team that deals with wireless connections and that I had been wrongly 
charged cause they have other fees. So I ask him what those are and he said that 
there were three options… To talk to someone for 45 min would be 69.99 for 75 min 
it would be 119.99 and for 60 days would be 169.99. I said no thank you and I want 
my 50 dollars back. So then I had to sit on hold for another 15 min just so he 
could refund my credit card. Jay asked me why not just do the 45 min cause it would 
only be 20 more dollars than I already paid, but what if they can’t get it fixed? 
I’d just have to keep paying it til they did. Or what if I just sat on hold for the 
whole time? I wasn’t very happy. I think that Jay’s just gonna take the stuff back 
to verizon. Sandra Carswell, LibrarianS.C. Lee Junior High School1205 Courtney 
LaneCopperas Cove, TX 76522254-542-7877sandracarswell@hotmail.comsandraca@ccisd.com
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