In 8 years we have experienced database corruption in both the library
and textbook databases once each. In both cases the database files had
to be uploaded to Follett for repair. We could not have done it
in-house. The tech support is like health insurance for your library,
you never really appreciate it until you need it. It is worth the money.
----
Tony Doyle, Librarian
Livingston High School, Livingston, CA
tdoyle@muhsd.k12.ca.us
<Http://www.lhs.muhsd.k12.ca.us/library/index.htm>
"You don't have to burn books to destroy a culture. Just get
people to stop reading them."-- Ray Bradbury
Jeanette Gerrietts wrote:
> We have received our annual invoice for tech support renewal from Follett. We
>have had the system for two years and once we were installed and rolling have not
>used technical services. I once felt that renewing assures us of getting the
>update at no cost, but no updates have come since we started using it. The nearly
>$500 a year is quite a bit for no service on my meager budget. Is there a reason
>we should continue to pay for technical services? Thanks for your input.
>
> Jeanette Gerrietts
> Media Specialist
> St. Paul's Lutheran School
> 212 2nd St. NW
> Waverly, IA 50677
> 319-352-1484
> jeanette.gerrietts@stpaulwaverly.org
>
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