On Mon, 2005-01-17 at 09:57 -0600, Jeanette Gerrietts wrote:
> We have received our annual invoice for tech support renewal from Follett. We
>have had the system for two years and once we were installed and rolling have not
>used technical services. I once felt that renewing assures us of getting the
>update at no cost, but no updates have come since we started using it. The nearly
>$500 a year is quite a bit for no service on my meager budget. Is there a reason
>we should continue to pay for technical services? Thanks for your input.
On-going technical support costs for library software can seem like a
big slice of the budget, but I like to compare it to the cost of
recovering all the library's data if something goes wrong.
Even if you don't happen to get an update within a particular year, I've
found having access to things like knowledge bases (only available to
support customers) can be very helpful in tracking down problems.
...brig
--
Brig C. McCoy
Head, Systems Office
Linda Hall Library of Science, Engineering & Technology
5109 Cherry Street
Kansas City, Missouri 64110-2498
816-926-8749 Direct
816-885-2700 Cell
816-926-8790 FAX
--------------------------------------------------------------------
All LM_NET postings are protected by copyright law.
To change your LM_NET status, e-mail to: listserv@listserv.syr.edu
In the message write EITHER: 1) SIGNOFF LM_NET 2) SET LM_NET NOMAIL
3) SET LM_NET MAIL 4) SET LM_NET DIGEST * Allow for confirmation.
LM_NET Help & Information: http://www.eduref.org/lm_net/
Archive: http://www.eduref.org/lm_net/archive/
EL-Announce with LM_NET Select: http://elann.biglist.com/el-announce/
LM_NET Supporters: http://www.eduref.org/lm_net/ven.html
--------------------------------------------------------------------
LM_NET
Mailing List Home