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I join Betsy and Jennifer. I am 62. I have been a librarian off and on for a total of 19 years the last 18 consecutive. I got my first computer in 1990. I am the person on the campus that they call first. Other campuses call for help with AR and Circ/Cat fro FSC. I have been in this district 11 years. My principal in the past has had some one cover the library so I could go to a teacher's classroom and help them become technology literate. I do a lot of triage. I amaze many teacher because someone will stop me with a problem and I will tell them that I know nothing about that piece of equipment, but if they will call 1-800- and ask for Jimmy, John or who ever they can walk them through the problem. My first question is always have you unplugged and replugged the cables? Reboot? If it is a piece of av equipment I can take the cover off and clean. I can do the same with the computer. I can reseat cards. I am one of the few people not in the tech dept that has the password for Helpdesk and Administrator. I will be the first to tell you that I will not touch the servers or wires I have unplugged and plugger network drops, but only with the Head tech guy on the phone. Shirley Patrick, Librarian Canton Junior High School 1115 South Buffalo St. Canton, TX 75103 903-567-4329 x 3118 Fax903-567-1298 slpatric@ednet10.net -------------------------------------------------------------------- Please note: All LM_NET postings are protected by copyright law. You can prevent most e-mail filters from deleting LM_NET postings by adding LM_NET@LISTSERV.SYR.EDU to your e-mail address book. To change your LM_NET status, e-mail to: listserv@listserv.syr.edu In the message write EITHER: 1) SIGNOFF LM_NET 2) SET LM_NET NOMAIL 3) SET LM_NET MAIL 4) SET LM_NET DIGEST * Allow for confirmation. * LM_NET Help & Information: http://www.eduref.org/lm_net/ * LM_NET Archive: http://www.eduref.org/lm_net/archive/ * EL-Announce with LM_NET Select: http://lm-net.info/ * LM_NET Supporters: http://www.eduref.org/lm_net/ven.html * LM_NET Wiki: http://lmnet.wikispaces.com/ --------------------------------------------------------------------